Spa Policy and Etiquette
To make an appointment you may call our spa at 716-695-5258. A major credit card may be required to hold your reservation. We suggest making appointments in advance; however, we will always do our best to accommodate our guests.
Cancellation is required 24 hours in advance or your credit card will be charged 100% of appointment.
If you are under the age of 17, parental supervision is requested when having any chemical services.
Please arrive 15 minutes prior to scheduled appointment time. This allows time to check-in, fill out any necessary paperwork, and a few moments to relax for the experience that awaits you.
Please present any gift certificates or discounts upon check-in.
The ensure the comfort and safety of all our guests, cell phones are prohibited.
No refunds are allowed on any purchases.
Gratuity is not included in service pricing. An 18% gratuity will be added to groups of 5 or more.
We want to guarantee your satisfaction. If for any reason you are dissatisfied, please let us know immediately so we may reschedule a follow up appointment.